Personal Users

1. How do I get instant price?
To get instant price, please enter the pickup and drop off post code. Then select the type of job under job category. Finally click on get instant price to see the range of prices according to the vehicle type.
2. Do I need to sign up to get instant price?
No you do not need to sign up to get instant price. From our Home page you just need to enter necessary details to get instant price.
3. How do I book the job?
If you are happy with the given price, then click on book now which will take you to the next page to confirm your booking. Fill all the necessary details and pay the initial deposit to complete booking your job.
4. How much is the initial deposit?
The initial deposit for any given job is 15%. You pay that via the payment link sent to you upon booking the job.
5. What happens after paying the initial deposit?
Once you have booked a job with us, a driver will be assigned to complete the job on your chosen date and time.
6. Who do I pay the rest of the amount to?
The rest of the amount goes directly to the driver upon completion of the job. The amount can be either be given in cash or transferred to our transport partner’s bank account.
7. Are all the transport partners with their vehicles insured?
We carefully select our transport partners and make sure their insurance documents are up-to-date. Our transport partners are also CRB checked and are trained to securely and safely move your goods.
8. Will I get a refund if my job isn't completed?
If a job is not completed due to whatever reason we will refund the initial deposit to the customer.
9. How can I follow up my job?
Once you have paid the initial deposit, you will receive login details which will give access to your dashboard. In the dashboard you will have all the necessary information about your job.
10. Is there any other alternative if I am not happy with the instant price?
You can always call our customer support team to discuss any price and we will be happy to assist you as much as we can. Another option is to post the job on our get free quote section. This means that your job has gone into the open market and our transporters can offer prices. You can select the best price in order to complete your job.
11. How will I receive the quotes?
You will receive quotes by email & to your dashboard. You can view all the offers on your job via your dashboard.
12. How can I get receipt of the amount I paid?
Once your job has been completed. You can login back into your dashboard and under the payment history tab you can view/download/ print the invoice for your record.
13. How many quotes am I likely to receive?
There is no limit as to how many quotes you will receive for your job. It entirely depends on number of transport providers interested in the job you posted.
14. How do I accept the quote and confirm the job?
You need to login to your dashboard where you will see a live update of all the bids made by the transport providers. Accept the bid which suits you best in order to confirm the job.

Business users

1. How can I set up a business account to get delivery services?
To set up a business account with us is simple and quick.
  1. All you need to do is click on business sign up.
  2. Complete a small form providing all the necessary details.
  3. Then click on register now button to complete the registration process
  4. Within the next 24 hours your login detail will be emailed to you
2. Do I need to pay any fee to set up a business account?
No you are not required to pay any fee. Business account set up is completely free!
3. How do I pay for the business delivery service?
There is no advance payment upon booking the job. Once the job has been completed, the amount will be added to your account which you need clear weekly or fortnightly.
4. How will I receive the invoices for each delivery?
After each job has been completed an invoice would appear on your dashboard for your record.
5. Which areas does Loadx cover for business deliveries?
Loadx covers business deliveries nationwide as well as from UK to Europe and vice versa.
6. What type of vehicles Loadx has for business deliveries?
We have the following types of vehicles?
  • Small van
  • Medium van
  • Large van
  • Luton van
  • 7.5 Truck
7. Does Loadx offer same day and next day deliveries?
Yes we offer same day and next day deliveries.